PayScan

Convenient in-person bill payment...
at your local retailer’s checkout lane


 

Did you know?

  • About one-third of utility bills are paid in person. The PayScan® process cuts the cost of operating payment centers.

  • One-fourth of Americans pay at least one bill late each month. The PayScan® process helps consumers pay on time by providing convenient payment locations at retail chains, some open 24/7.

  • The bill most likely to be paid late is a utility bill. Utilities can reduce the expense of late payments by using the PayScan® process.

  • Payments using money orders take an average of 10 days to post to accounts. The PayScan® system can notify billers within minutes every time a payment is made, 24/7.

Retailers Consumers

Before the PayScan® solution, there were dozens of different ways for a consumer to pay a bill. But not one of yesterday’s methods is truly convenient, inexpensive, or serves the needs of every consumer...and none meet the needs of billers. PayScan® technology changes everything. It makes your customer’s life easier, while making biller operation more efficient.

For billers, today’s paper and in-person payments are a burden – and a problem.

  • Processing mailed payments is costly. (Gartner Research estimates that $1 in cost reduction can match $30 in revenue.) Paper transactions are error-prone, with unpredictable delays. Late accounts and collections are even more costly – especially for billers who must provide services even after payment is due.
  • Unnecessary shut-off/turn-on cycles are a special problem for utilities. Some customers play a “game” of trying to be shut-off after payment – with regulatory consequences for the biller.
  • Many customers cannot or will not pay with anything but cash. Most utilities must offer this payment option.
  • Many billers have a “patchwork quilt” of authorized payment locations – creating a telephone support headache for CSRs, who must check zipcodes and read vendor addresses.
  • Traditional authorized payment centers are the biller’s agents – and this creates special responsibilities for the biller. With the PayScan® solution, retailers simply sell a product: low-cost automated bill payment. The consumer chooses to buy it.

Billers see big advantages from the PayScan® solution:

  • Faster receipt of funds
  • Faster information about payments made
  • Chain-wide availability – no “patchwork quilt”
  • Reduced shut-off/turn-on cycles
  • Lower overhead
  • Fewer late payments
  • A new avenue for customer contact (and sales)
  • No direct cost – important for public utilities

The PayScan® solution is designed for easy acceptance by billers. The technical steps are straightforward. Once you add barcodes to your bill statements, you can direct customers to participating supermarkets, drug stores, convenience stores, and other chain retailers – convenient, familiar locations where your payments can be tendered quickly and easily.

  • Retailers want it.
  • Consumers will use it.
  • You’ll reap the benefits.

There’s never been anything like it. Contact us for detailed information on how to start using the best payment method ever created.

Frequently Asked Questions for Utilities and Municipalities >

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